Privacy Policy

Effective Date: 01/07/2025

Lumin (Pvt.) Ltd. (hereinafter referred to as “Lumin,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our users, customers, and business partners (“You”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, utilize our services, or interact with us in other capacities.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

1. Scope of This Policy

This Privacy Policy applies to all the products and services offered by Lumin (Pvt.) Ltd., including but not limited to Pink Himalayan Salt, White Himalayan Salt, Coarse Pink Salt, Lick Salt, Salt Lamps, and Salt Slabs (collectively referred to as “Our Products”).

2. Information We Collect

2.1 Information You Provide to Us

We collect personal information you provide directly to us, including but not limited to:

• Contact Information: Name, email address, phone number, and business details.

• Payment Information: Billing address and payment details for transactions.

• Order Details: Information related to the quantity, specifications, and delivery of our products.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: Details about the device you use, including IP address, browser type, and operating system.

• Usage Information: Data on how you navigate and use our website, including pages viewed, time spent on our site, and referring website URLs.

2.3 Third-Party Data

We may receive information about you from third-party sources, such as distributors, shipping providers, and publicly available databases.

3. How We Use Your Information

We use the collected information for various purposes, including but not limited to:

3.1 Business Operations

• Processing and fulfilling your orders for Pink Himalayan Salt, White Himalayan Salt, and other products.

• Managing sourcing, production, and shipment requirements for bulk orders and minimum order quantities (MOQs).

3.2 Customer Service

• Responding to inquiries, including order tracking and sample request management.

• Providing dedicated account management services.

3.3 Marketing and Communication

• Sending promotional offers, newsletters, and updates about our products and services, particularly in target markets such as Europe, North America, and Asia Pacific.

3.4 Website Optimization

• Improving the functionality and user experience of our website.

• Conducting analytics to understand customer preferences and market trends.

3.5 Legal and Compliance Obligations

• Ensuring compliance with applicable legal, regulatory, and contractual obligations.

• Preventing and addressing fraud, unauthorized transactions, or other illegal activities.

4. Sharing and Disclosure of Information

We may share your information with third parties for the purposes described below:

4.1 Service Providers

• Logistics companies for the delivery of bulk and sample orders.

• Third-party payment processors to handle transactions securely.

4.2 Business Partners

• International distributors and food industry suppliers to facilitate order fulfillment.

4.3 Legal Requirements

We may disclose your information when required to:

• Comply with applicable laws or legal proceedings.

• Respond to valid requests by public authorities, including law enforcement agencies.

4.4 Corporate Transactions

In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal data only for as long as is necessary for the purposes stated in this Privacy Policy or as required by applicable law. Factors determining retention include:

• Duration of our business relationship.

• Legal obligations for tax, shipping, and transaction records.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data:

6.1 Access and Correction

You can request access to your personal data and have the right to correct any inaccuracies.

6.2 Data Portability

In some jurisdictions, you can request a copy of your personal data in a structured, commonly used format.

6.3 Right to Erasure

You may request the deletion of your data when it is no longer required for the purposes outlined.

6.4 Restrict or Object

You can request to restrict the processing of your data or object to its processing altogether in certain circumstances.

To exercise your rights, please contact us using the details provided below.

7. Security Measures

We implement robust security measures to protect your information, including:

• Encryption protocols for payment and sensitive data.

• Regular audits and updates to our cybersecurity framework.

• Controlled access to personal data within our organization.

8. International Data Transfers

As a company with global operations, we may transfer your data to countries outside of your country of residence. These transfers comply with legal safeguards, such as:

• Binding corporate rules (BCRs).

• Standard contractual clauses approved by relevant authorities.

9. Use of Cookies and Similar Technologies

Our website uses cookies to:

• Enhance user experience and navigation.

• Analyze website traffic and performance.

• Serve targeted advertisements based on browsing behavior.

You can manage your cookie preferences through your browser settings or dedicated cookie consent tools on our website.

10. Children’s Privacy

Our products and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children without verifiable parental consent.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review their respective policies.

12. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Updates will be posted on our website with a new effective date.

13. Contact Information

If you have questions or concerns about this Privacy Policy or your personal data, please contact us at:

Lumin (Pvt.) Ltd.
Phone: +923288321321
Email: info@Lumin.org

Thank you for trusting Lumin (Pvt.) Ltd. with your information. Your privacy is paramount to us.